Just to Be Clear
The moment my business became real, I heard myself undersell it. Everyone knows the sound of that reflex.
Articles
The Clean Shot
A high school fencing bout and a boardroom encounter twenty years apart taught me the same thing: waiting is how you lose.
When “We’ve Got It From Here” Isn’t Reassuring
What happens when process automation interferes with providing the best customer/client experience? And, May is Mental Health Awareness Month.
Thoughts on Leaving a Legacy
TL;DR: Don't be a jerk, a narcissist, or an inconvenience. Scan regularly for the unintended consequences of your actions, and fix the bad ones, if you can.
The Unprocessed Version (Or, “Tell Me Now, Not Three Months Later”)
Giving timely, specific feedback about what's working well *while it's happening* is a skill too rarely taught, and needs to be prioritized in new manager training.
Constraints: A Blessing and A Curse
Place a few creative constraints on your writing before you even begin, to beat back your inner critic and take the peril out of working from a blank page or screen.
Keeping Your Cool When Stuff Goes “Ping”
For Father's Day, a story of uncommon resourcefulness and unconventional problem-solving. (And a picture of an English Setter in the passenger seat, for the LOLs.)
Now, Revise Like You Mean It
Part 3 of a Tips series (Plan, Simplify and Revise) on the craft of business writing.
Writing Simply Isn’t Simple: Craft a Clear CTA
Part 2 of a Tips series (Plan, Simplify and Revise) on the craft of business writing.
Before You Write, “File a Flight Plan”
Part 1 of a Tips series (Plan, Simplify and Revise) on the craft of business writing.