When “We’ve Got It From Here” Isn’t Reassuring
What happens when process automation interferes with providing the best customer/client experience? And, May is Mental Health Awareness Month.
Category: Management
Thoughts on Leaving a Legacy
TL;DR: Don't be a jerk, a narcissist, or an inconvenience. Scan regularly for the unintended consequences of your actions, and fix the bad ones, if you can.
The Unprocessed Version (Or, “Tell Me Now, Not Three Months Later”)
Giving timely, specific feedback about what's working well *while it's happening* is a skill too rarely taught, and needs to be prioritized in new manager training.