Preparing employees of four disparate businesses to merge into a single, North American entity

Veolia North America

Challenges:

• Communicate harmonized total rewards approach, key dates, employee actions and deadlines, etc. in time for enrollment in the new, consistent program (approx. four months)
• Provide context for the broader change and related variability; reference hard work and thoughtfulness of approach
• Drill down on specifics in sufficient detail and with sufficient time to make informed choices
• Differentiate messaging for employees significantly impacted, and provide follow-up contact

Approach:

• Define message platform for executives and provide coaching
• Build broad-based awareness with a mix of electronic and mail-to-home tactics; house all materials on a custom SharePoint microsite
• Provide before-and-after benefits comparisons and rate sheets

Results: